CAB Gwynedd a Môn - Volunteer advisor (16 yrs +)

CAB deal with many aspects. The most common issues people face who come to the advice centres are debt, welfare benefits, consumer issues, housing & employment.

Volunteer advisors will:

1. Interview clients

2.Help negotiate with agencies such as creditors or service providers

3.Draft letters

4.Make phone calls on their behalf

5. Refer to to other agencies

Volunteer advisers will not interview clients on their own for the first 4 months- they will be shadowing experienced volunteers in the first instance dealing with clients , moving to supported interviews and seeing clients with experienced volunteers.

CAB Gwynedd and Môn - Advice line telephone advisors

The advice line is the first point of contact for CAB clients.

This role entails:

1. Dealing with a wide range of issues from clients over the phone

2. Support clients of all ages and backgrounds.

3. Provide information to the client

4. Refer clients to other agencies who can provide specialist advice

5. Keep records of all client cases on the database

For further information contact Mantell Gwynedd on 01286 672626 or carwyn@mantellgwynedd.com